Seychelles Travel
is a trading division of Refined Travel Ltd, 169 Station Road, West
Moors, Dorset, England, company registration No: 5096274 and has made
every effort to ensure that you will have an enjoyable holiday with us.
Your contract is with Seychelles Travel, a trading division of Refined
Travel Limited. We are a fully bonded holder of an Air Travel
Organiser’s Licence (ATOL), licenced by the Civil Aviation Authority,
ATOL Licence No.3751. Flight inclusive holidays originating from the UK
only are covered by our ATOL licence.
- YOUR RESERVATION
- Reservations made by yourself or a travel agent on your behalf will
be allocated a booking reference. Any monies paid by you to a travel
agent are held by that travel agent on our behalf. On receipt of your
signed booking form and deposit, we will send you a confirmation
invoice verifying the holiday details. It is then that a firm contract
exists between you and Refined Travel Limited on the terms of this
brochure. This invoice will state the outstanding balance and due date
for payment, no further reminder will be sent. All holidays and offers
published in this brochure are subject to availability at the time of
booking.
- PRICE GUARANTEE
- We reserve the right to alter prices at any time before your
reservation has been confirmed. Once your Confirmation Invoice has been
issued it is guaranteed with the exception of currency fluctuations,
tax increases and fuel surcharges. You will be advised of these
increases immediately and your Confirmation Invoice will be amended
accordingly.
- WEB SITE & BROCHURE DESCRIPTIONS
- Every effort has been taken by Seychelles Travel in compiling our web
site and brochure accurately. The descriptions are based on the latest
information at the time of publication. However, changes in hotel
facilities and description can occur notice and every effort is and
will be made to amend the facilities and descriptions as soon as we are
aware of any such changes.
-
IF WE CHANGE YOUR HOLIDAY
- Our holidays offered are arranged months in advance and circumstances
can change for a variety of reasons, we therefore reserve the right to
change your holiday at any time. If changes are made, most will be of a
MINOR NATURE (see below) and we will advise you of these at the
earliest convenience, provided there is time before departure. In the
event of a MAJOR CHANGE (see below) we will advise you at the earliest
convenience, provided there is time before departure you will have the
choice to: a) Accept the changed arrangements, b) Accept another
holiday from us, or c) Cancel your holiday with a full refund. In
addition, we will pay compensation as follows:
Period before scheduled departure within
which a MAJOR change is notified to you.
|
Compensation per full
fare paying passenger |
|
|
More than 42 days
29-42 days
7-28 days
Less than 7 days
|
Nil
£15.00
£30.00
£40.00 |
|
A MINOR CHANGE
is a change of aircraft, airline or flight departure time of less than
12 hours or a change or withdrawal of facilities offered by a hotel. We
consider a MAJOR CHANGE is one
involving a change of departure airport, other than Gatwick or
Heathrow; time of departure or return by more than twelve hours, but
not a flight delay as this is covered under our insurance policy;
substitution of accommodation of a lower classification as given in our
brochure.
IMPORTANT NOTICE
Compensation payments do not apply to any changes, caused by force
majeure (war, threat of war, terrorist activity, riots, civil
commotion, industrial disputes, natural and nuclear disasters, fire,
technical problems, closure or congestion of airports, cancellation or
changes by scheduled airlines or other such events outside our control).
-
IF WE CANCEL YOUR HOLIDAY
- We reserve the right to cancel your holiday. If we do have to cancel
your holiday we will return to you all monies you have paid or will
offer you an alternative holiday of comparable standard. The above
alternatives will not apply where the cancellation by us arises out of
non-payment or late payment of any part of the cost of your holiday, or
for any alterations requested by you within 8 weeks of departure, when
cancellation charges will apply. We will not cancel your holiday within
8 weeks of departure save only in circumstances amounting to force
majeure.
-
WHAT HAPPENS TO COMPLAINTS
- In the unlikely event that you have a complaint during your holiday,
you are requested to inform the hotel or our local representative who
will endeavour to rectify the situation. If your complaint cannot be
settled locally you must complete a report form, obtainable from our
local representative and forward a copy to ourselves within 28 days of
your return along with your booking invoice number. We shall
then reply to you within 21 days of receipt.
-
OUR RESPONSIBILITIES
- We have taken all reasonable steps to ensure that the holidays and
services offered in this brochure are of a reasonable standard. We
accept responsibility for the quality of the holidays and excursions
booked with our local representatives. If any part is not provided as
promised we will pay appropriate compensation if this has effected the
enjoymentof your holiday, but this shall not apply in circumstances
amounting to force majeure.
-
PERSONAL INJURY
- (Related with arrangements made by us) Seychelles Travel will pay to
our clients damages as they would be entitled to under English Law in
an English Court for any personal injury including illness or death
caused by negligence by our agents, our employees or our supplies
contracted or sub contracted by us as in our brochure, whilst acting
within the scope of or in the course of their employment in the
provision of your holiday (excluding air, sea and rail transportation
performing domestic, internal or international journeys where our
liability in all cases will be limited in the manner proved by the
relevant international convention). Claims for personal injury must be
made within 90 days of the incident and should we make any payments to
you, we reserve the right to claim any compensation from the persons or
suppliers responsible. Therefore by signing the booking form, you agree
for yourself and any others for whom you are booking, that you assign
to Seychelles Travel, any rights against a supplier or any other person
or party you may have relating to the claim and you agree to co-operate
fully with us should we or our insurers wish to enforce those rights
which have been assigned to us or to which we are subjected to.
-
PERSONAL INJURY
- (Not related with arrangements made by us). If any client suffers
personal injury, death or illness whilst on holiday overseas arising
out of an activity which does not form part of your holiday
arrangements, we will offer advice, guidance and assistance to help you
in resolving any claim you may have against a third party, provided we
are advised within 90 days of the incident. Any assistance offered by
us is limited to a maximum cost of £5000 per booking form. If you
decide to take legal action against the third party responsible and
should a successful claim result either from the third party or an
insurance policy claim then you must pay us costs we incurred in
assisting you.
-
INTERNATIONAL CONVENTION
- Liability for death, personal injury or illness suffered is limited
in terms of both amount and time in which a claim must be brought, our
liability will not exceed any limitation applicable under any
international convention governing even if that convention has not been
ratified by or applied in the UK.
-
NOT INCLUDED IN YOUR HOLIDAY PRICE -
- Travel between your home and your departure airport and vice versa,
except in the case of certain airline business
- and first class passengers.
- Your holiday insurance.
- Personal expenditure such as porterage, tipping, telephone calls, extra meals etc.
- Optional excursions, unless shown as being included at the relevant hotel.
- You will be advised by Seychelles Travel of any additional taxes or
surcharges at the earliest opportunity, your
- Confirmation Invoice will be amended accordingly.
YOUR COMMITMENT TO SEYCHELLES TRAVEL
- BOOKING FORM AND PAYMENTS
- Having chosen your holiday, you must then complete and sign the
booking form, accepting on behalf of all your party, the terms of the
booking conditions and send it to us with your holiday deposit of £150
per person, a wedding deposit of £300 per couple if required, or full
payment if within eight weeks of departure (56 days). Any balance must
be paid no later than 8 weeks (56 days) before departure. If payment is
not received, then we have the right to treat the booking as cancelled
and cancellation charges will apply as detailed in section 4 below.
Payment is accepted by cheque, bank transfer or debit card. Payment by
credit card is subject to a 2% card charge, with the exception of Amex
which has a 3% card charge.
- A binding
agreement will exist between us when you receive our confirmation
invoice. On booking your holiday with Seychelles Travel, you are
entering into an agreement. The Booking Conditions and separate Price
Guide and Insurance Conditions form the basis of this agreement. Your
agreement with us is made on these terms and is subject to English Law
for both parties under the jurisdiction of the English Courts. Please
note that an infant must
be less than 2 years of age on the date of their outbound flight to qualify for infant status.
- TRAVEL INSURANCE
- It is essential that all members of your booking has adequate travel
insurance for long haul travel including repatriation, medical
expenses, personal accident, loss of baggage, death, valuables,
cancellation or missed departures. If you travel without insurance
Seychelles Travel cannot accept any responsibility for costs arising
which would otherwise be covered insurance.
- CHANGING YOUR BOOKING
- To make any change to your booking, you must communicate this to us
in writing signed by the person who signed the booking form or travel
agent. A fee of £100 will be charged for each booking amendment. Any
changes made within 8 weeks of the departure date will be treated as a
cancellation and cancellation charges set out in section 4 will be
incurred.
- CANCELLING YOUR HOLIDAY
- All cancellations must be communicated to us in writing signed by the
person who signed the booking form or travel agent. Upon receipt of
your written cancellation, the following charges will apply:
Over 42 days Your deposit
42-29 days 50% of holiday price
28-22 days 75% of holiday price
21-6 days 90% of holiday price
5 days or less 100% of holiday price
NOTE: If the reason for cancellation is covered under the terms of an insurance policy, you may be able to reclaim these charges.
- IF YOU HAVE A PROBLEM
- If you have a problem whilst on holiday, you must speak to the hotel
manager, relevant supplier or our destination representatives to enable
them to resolve the problem. You must not wait to return from holiday
to complain, as nothing can then be done to resolve the problem. If
your problem cannot be resolved and you wish to pursue the matter
further then you must put your complaint in writing and communicate it
to Seychelles Travel within 28 days of return, quoting your holiday
invoice number.
- CONDITIONS OF YOUR TICKET
- When travelling with an air carrier, the carrier’s conditions of
carriage apply, some of which may limit or exclude liability. Copies of
the conditions are available on request from Seychelles Travel.
- BEHAVIOUR
- Should anyone be refused admission to the flight or to the
destination country by the airline or government authority, then we are
powerless to assist and cannot be held responsible. Any passengers
considered being unacceptably under the influence of drink or drugs may
be denied boarding the aircraft or entry into the country. In these
cases we shall consider that person as having given notice of
cancellation and we shall be under no liability for any costs or
charges incurred as a result of our doing so.
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